TWM Millers Falls is committed to protecting the privacy of our customers, suppliers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

 

We have been operating since 1993 as a wholesaler of agricultural machinery, pumps, and mechanical equipment, and we respect the confidentiality of all information shared with us.

 

1. Information We Collect

We may collect the following types of personal and business information:

•Business name, contact person, address, phone number, and email address

•Billing and payment details (where applicable)

•Purchase history and transaction records

•Website usage data (such as IP address, browser type, and activity on our site.

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2. How We Use Information

We use collected information to:

•Process and manage orders

•Communicate with customers, suppliers, and partners

•Provide after-sales service and support

•Improve our products, services, and website functionality

•Comply with legal and regulatory obligations.

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3. Disclosure of Information

We may share information only where necessary:

•With trusted third-party service providers (e.g., freight companies, IT services, payment processors)

•With regulatory authorities if required by law

•With our professional advisers (accountants, auditors, lawyers)We do not sell, rent, or trade personal information to third parties.

 

4. Data Security:

We take reasonable steps to protect information from misuse, loss, unauthorized access, modification, or disclosure. This includes secure storage systems, restricted staff access, and industry-standard digital protections.

 

5. Data Retention:

We retain business and customer information for as long as necessary to:

•Fulfil transactions and provide services

•Meet accounting and taxation obligations

•Comply with relevant laws and regulations

 

6. Your Rights:

You may request to access, update, or correct your personal information held by us. To do so, please contact us using the details below.

 

7. Cookies & Website Tracking:

Our website may use cookies and analytics tools to improve user experience. These tools collect general data about website usage but do not identify individuals directly.

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8. Changes to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website.

 

9. Contact Us:

For any questions or concerns about this Privacy Policy or how we handle your information, please contact:

 

TWM Millers Falls

Address: 5-9 James Ct

Tottenham

Phone: +613 9314 8588

Email: info@twm.com.au